Shipping Policy

International Shipping

Import Duties, Fees, and Taxes:

All orders shipping to a destination outside of the Canada are subject to the import duties, fees, and taxes of the destination country.

Delays in delivery may occur if your package is randomly selected by your country’s Customs Department or Agency for inspection.

We have no control over the process or additional charges associated with the delivery and importation of your order (package) into your country. We do not benefit in anyway from these charges and we work very closely with our brokers and carriers to ensure as few delays as possible.

We are not responsible for any duties, fees, or taxes that are incurred during the delivery of your order/package.

Please note that it is your responsibility to obtain any necessary governmental permission and/or documentation for import approval, as well as to verify and pay all import charges including duties, fees, and taxes.

Selecting a Carrier:

We strongly recommend that you choose a carrier that you are familiar with. Canada Post is our Preferred method of shipping.

Canada Post International offers premium and reliable expedited delivery service to many countries with a delivery time ranging from 1 to 5 business days depending on service you choose. Tracking is available for most destinations and an estimated delivery date is also available. For Canada Post specific international shipping information please visit: www.canadapost.ca

Canada Post works to clear your package through Customs and have brokers that work to facilitate the clearance process, but no service can guarantee all packages will reach their final international destination.

International Returns:

In the event that a package is detained or refused at time of import by the country’s Customs Agency for any reason, we will credit a full refund of the order less the total shipping charges including any return charges. This refund is processed when the order is returned to us.

If an order/package is refused and sent back to us with outstanding charges incurred during delivery, we will apply all charges to the purchaser’s account and deduct the charges directly from the credited amount due to you for the return upon receipt of the returned package.

Other International Options

To limit import duties, fees, taxes, and other charges associated with international shipping, please check our distributors for a location near you.

Should you have any questions, concerns, or need further assistance, please do not hesitate to email us at sales@photoboothdirect.ca